Refund Policy – Indian Rahein

1. Overview

At Indian Rahein, we strive to provide a seamless ride-booking experience. This Refund Policy outlines the conditions under which refunds are issued for rides booked through our platform.

2. Cancellation & Refund Eligibility

Cancellation Time	Refund Amount
Before driver is assigned	100% Refund
Within 2 minutes of driver assignment	100% Refund
2–5 minutes after driver assignment	50% Refund
After 5 minutes of driver assignment	No Refund (Cancellation fee applies)
Driver did not arrive (verified)	100% Refund
Ride cancelled by driver	100% Refund

3. Rental Booking Refunds

Rental bookings cancelled 24 hours before the scheduled time: 100% refund.
Cancelled 12–24 hours before scheduled time: 50% refund.
Cancelled less than 12 hours before scheduled time: No refund.
If the driver fails to show, a full refund is issued automatically.

4. Overcharge Refunds

If you believe you were overcharged for a ride, please raise a dispute within 7 days of the ride. We will investigate and process a refund within 5–7 business days if the claim is valid.

5. Refund Processing Time

UPI / Wallet: 1–2 business days.
Debit / Credit Card: 5–7 business days.
Net Banking: 3–5 business days.

Refunds are credited to the original payment method used during booking.

6. Non-Refundable Cases

Rides completed successfully.
Cancellations after the grace period (as per the table above).
Promotional or discounted rides where stated.
No-show by the rider after driver arrival.

7. Contact for Refunds

To raise a refund request, contact us via the app under Help > Ride Issue or email us at:

support@Indian Rahein.com
Indian Rahein Technologies Pvt. Ltd., Naraina Vihar, Delhi.